General

Customs Declaration from USA

IMPORTANT: To ensure your parcel will be loaded onto the next scheduled departure, please login and update all of the customs details required for the parcel (value declaration, commodity, upload purchase invoice). Each departure will include only the parcels with all the customs details required updated by the departure's cut-off time. All parcels that customs details are not updated, will remain in the warehouse until updated. When uploading the purchase invoice, please note that the only acceptable format is a PDF.

General

What is EDee? How does EshopWedrop work? When can parcels be delivered to origin warehouses? Can I compare prices between various online shops? Why use EshopWedrop?

Account

How do I know that my products were received at my EshopWedrop Delivery Address? What are Drops?

Orders

When will the surcharge take effect? What are the standard maximum dimensions allowed for one parcel? My parcel was rejected at my EshopWedrop shopping address. Why? I made an online purchase but I cannot see it among my parcels shown in my EshopWedrop account. What shall I do? How can I check my parcels and find out when they arrive at the destination?

Retailers

The online shop (Ebay.co.uk, Amazon.co.uk) would not accept the telephone number provided by EshopWedrop. What should I do? Can I buy from any other online shops, other than those presented on the EshopWedrop website?